AFT is seeking a talented, passionate Technical Writer to join our growing Human Centered Design group. This position will have a significant impact on our business as you will assist in setting the UI language strategy, tools and writing processes for AFT's new worldwide collection of web-based products and services. You will work collaboratively with designers, web developers, domain experts, and users--designing solutions for a multitude of unique and different product interfaces.
Responsibilities include
· Plan and propose innovative solutions for a wide variety of content and documentation challenges including, but not limited to: mobile, desktop, 10-foot user interfaces, hardware interfaces on non-portable devices, and even physical environments.
· Develop useful, usable, and desirable content for our world-wide Fulfillment Center employees, working closely with other writers, designers, web-developers and engineers.
· Provide editorial support and direction about the tone and voice for AFT web and software applications.
· Develop and maintain detailed voice and copy specifications.
· Present work to the user experience team, product team, and AFT executives for review and feedback.
· Participate in user research activities enabling AFT to build a deep and rich understand of our users.
· Contribute to the User Experience group’s shared knowledge of user-centered writing, design and research methodologies.
· Bachelor's degree in English, Technical Communication, or a related field. 5+ years equivalent professional experience as a content developer, technical writer, or similar role creating user interface (UI) content and product documentation for large software products or suites of software products.
· Experience with topic based/structured authoring.
· Experience with DITA/XML.
· Experience managing localization and translation processes.
· Experience creating documentation style guides, and creating or contributing to platform style guides.
· A portfolio or samples of demonstrating experience creating user-centered documentation and UI content.
· Masters degree in English, Technical Communication, or a related field.
· Experience working in a collaborative multi-disciplinary team and working directly with designers and developers.
· Experience with SCRUM or Agile development environment.
· Experience participating in user research activities (e.g., usability studies, user interviews, contextual inquiry) is a strong plus.) is a strong plus.
· Passion for creating beautiful, engaging, intuitive, efficient, highly usable user interfaces.
· Desire to work in a start-up style environment, where iteration is encouraged.