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Sr. Manager Technical Operations at Amazon (Cape Town, RSA)

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The AWS Network enables the global operations of tens of thousands of applications across hundreds of thousands of servers around the world. The AWS Networking organization develops and operates the network platform for all of Amazon, including its e-commerce products and Cloud Computing solutions. This platform is industry-leading for its efficiency, throughput, scalability, reliability and intelligence. The network is fundamental to the success of Amazon.com and hundreds of thousands of AWS Customers.
Amazon is looking for a highly motivated Sr. Manager of Technical Operations to drive the technical operational efficiency for EC2 Networking. The role will be responsible to manage team’s that own operational problems, excellence, and support goals for all of Amazon EC2 Networking. We are seeking a senior operations manager with strong technical skills, problem solving abilities, deep customer affinity and communication skills, to lead our operations organization
This is a highly visible role that requires both business acumen when working with senior management, a strong technical background for understanding systems and database engineering practices, and technical depth for removing development roadblocks. You will interact with a broad cross section of the Amazon organization as you trace through complex interconnected systems to improve the overall operational stance of the organization and root out any issues uncovered along the way.

- Building and Leading the System Engineering team that own building innovative solutions to operational problems and driving measureable Operational Excellence improvements across the entire organization

- Building and Leading the Network Engineering team that own DX and VPN build out, scaling, and support.

· Bachelor's Degree in Computer Science or related field, plus a minimum of 5 years of relevant experience

  • At least 5 years experience in Service Oriented Architectures (SOA)
  • At least 5years of system, network and database engineering experience
  • At least 5 years of experience involvement with development team(s) that delivered commercial software or software-based services (development, QA testing, or security role)
  • Minimum 5 years of experience with technical product management in a software development environment utilizing lifecycles such as scrum, waterfall, or agile
  • Strong experience and detailed technical knowledge in system, database and network engineering
  • Development experience in C, C++ and/or Java
  • Knowledge of network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)

· Ability to credibly coordinate between technical teams and business stakeholders
· Effective written and oral communication with all levels of the organization including senior leadership
· Sharp analytical abilities and problem solving skills
· Ability to prioritize and synthesize action items from disparate options and trains of thought
· Mature judgment, negotiation, and leadership skills

  • Excellent leadership skills and teamwork skills
  • Results oriented, high energy, self-motivated
  • Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for 24x7 environments
  • Familiar with the challenges surrounding efficient operations and failure mode analysis in large complex distributed systems

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